Why can’t I see some returned items in my Returns Center?
There are three possible reasons:
- You have 30 days to return an item and you returned it after 30 days.
- You returned a product that is not eligible for a return (i.e. underwear bottoms or some beauty products).
- You picked up the product at an Andrea store and you need to return it in the same manner.
Please contact our Call Center at 1 (877) 263-7320 for more details.