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  2. Shopping
  3. Frequently asked questions

Frequently asked questions

  • I don't have my tracking number:
  • How long does it take for my order to arrive?
  • How can I check the status of my order?
  • How can I track my order?
  • Which payment methods are accepted on andrea.com?
  • How much does shipping cost?
  • There is a problem with the order I received.
  • Where can I check my order history?
  • What do each of the order status E-mails mean?
  • Is it safe to pay at andrea.com?
  • Can I cancel an online purchase?
  • Can I shop at an Andrea store?
  • Can I place an order by phone?
  • Can I pay with two cards on andrea.com?
  • Why my credit or debit card payment won't go through?
  • My card was charged twice and/or my order was canceled.
  • Do you ship to countries other than the United States?
  • Can I change my delivery address?
  • How can I exchange an item?
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