Frequently asked questions
- I don't have my tracking number:
- How long does it take for my order to arrive?
- How can I check the status of my order?
- How can I track my order?
- Which payment methods are accepted on andrea.com?
- How much does shipping cost?
- There is a problem with the order I received.
- Where can I check my order history?
- What do each of the order status E-mails mean?
- Is it safe to pay at andrea.com?
- Can I cancel an online purchase?
- Can I shop at an Andrea store?
- Can I place an order by phone?
- Can I pay with two cards on andrea.com?
- Why my credit or debit card payment won't go through?
- My card was charged twice and/or my order was canceled.
- Do you ship to countries other than the United States?
- Can I change my delivery address?
- How can I exchange an item?