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  1. Help Center
  2. Returns
  3. Frequently asked questions

Frequently asked questions

  • How can I return an item?
  • Does it cost me anything to return items? 
  • How many free shipping labels do I get for returns? 
  • What products are not eligible for return? 
  • How will I receive the refund?
  • How long does a return take?
  • To which address should I send a return?
  • How can I get back items that did not qualify for a return?
  • How can I know the status of my return?
  • Can I return a product at an Andrea store?
  • Do you offer product repair service?
  • Will I get a full refund for my return?
  • What to do if I have problems with my return and refund?
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