Frequently asked questions
- How do I return an item?
- Does it cost me anything to return items?
- How many free shipping labels do I get for returns?
- What products are not eligible for return?
- How will I receive the refund?
- How long does a return take?
- Where do I send a return?
- How do I get back items that did not qualify for a return?
- How can I know the status of my return?
- Can I return a product at an Andrea store?
- Do you offer product repair service?
- Will I get a full refund for my return?
- What do I do if I have problems with my return and refund?